Frequently asked questions

Standard delivery is a flat €4.99 anywhere in Ireland and free on orders over €39. To Great Britain it is £4.99 and free over £39. Orders start at €25, and the cart shows how far you are from free delivery rather than leaving you to work it out.

One to two working days in Ireland, three to five across the EU, and two to four to Great Britain. Bank holidays and the week before Christmas can add a day or two. Ordering is not switched on in this shop yet, so treat these as the service levels we are building to.

Ireland, the EU and the United Kingdom. Use the region switcher in the header to shop in euro or in pounds. Pet food crosses some borders under animal by-product rules, so we list only the destinations we can serve properly.

Not yet. Checkout in this shop is a preview and has no delivery notes field, so there is nowhere to leave an instruction today. When ordering is switched on, a notes field for safe-place requests will come with it. A dry spot matters: a wet 12kg bag of food is a ruined one.

Send us a photograph within 48 hours of delivery and we will replace or refund it, whichever you prefer, with no return required for split food bags. We would rather you did not post a burst sack of kibble back to us.

Anything unopened and unused, within 30 days of delivery, in a condition we could sell it in. That includes sealed food cases and unopened treatments.

Opened food, opened treatments and used flea or worm products. Food and medicine safety rules do not let us resell an opened pack, so we cannot take one back.

Tell us anyway. We cannot resell an opened bag, but for a first purchase of a new recipe we will usually refund or swap it once as a goodwill call. We would rather you tried something than were stuck with a month of a food your pet has decided against.

We do, when the item is faulty, wrong or damaged. If you have simply changed your mind, the return postage is yours. Either way, contact us first so we can send the right label.

Pick an eligible food or treatment, choose a repeat interval of two to twelve weeks, and it comes through automatically on that schedule. Your first repeat order is 10% cheaper, and you get an email before each one goes out so nothing arrives as a surprise.

Any time up to the moment it is picked. Change the date, the size, the recipe or the quantity, or skip a cycle entirely. There is no minimum number of deliveries and no fee for cancelling.

The things that run out on a schedule: food, flea and worm treatments and fence batteries. Beds, one-off treats and hardware are not on the list, because nobody needs a new one every few weeks.

Not yet. Repeat ordering is not switched on in this shop, so treat this page as a description of how it will work rather than a button you can press today.

Over seven to ten days, and fourteen for a sensitive animal. A quarter new food for two days, then half, then three quarters, then all of it. Switching overnight is the most common cause of the upset stomach people then blame on the new bag.

Start from the animal and its weight, which every treatment pack states. A flea product is not a wormer and a dog product is not a cat product, so match both before you buy. Where a heavy infestation needs a vet, we say so rather than sell you more of it.

Not at launch. Those should be dispensed by the vet who diagnosed the condition and is monitoring the animal. We will happily say which of our foods is closest in composition if you are between appointments, and we will be clear that it is not the same thing.

Availability is shown honestly as one of three states: in stock, orderable with a short dispatch estimate, or unavailable. It is seed data for this build rather than a live warehouse count, and we do not dress it up as one. When the inventory service connects, this answer changes with it.

No. Guest checkout will always be there. An account exists so repeat orders, addresses and order history have somewhere to live, not as a toll gate in front of a cart.

No. Checkout here is a preview and is not connected to a payment provider, so no card is charged and no order is created. Do not enter real card details anywhere on this site.

In your own browser, on your own device. They are not sent anywhere and are not tied to an identity. Clearing site data clears them, and they will not follow you to another machine until accounts are live.

Email care@wexfur.com. We answer Monday to Friday, nine to five Irish time, usually within a working day. There is no chatbot in front of it and no queue number.